City Schools Division of Antipolo

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citizen-chater

 

Citizen’s Charter

Pursuant to DepEd Memorandum No. 342, s. 2009 Adoption and Implementation of a Citizen’s Charter of the Department of Education in Compliance with Republic Act No. 9485 (ANTI-RED TAPE ACT OF 2007) and its Implementing Rules and Regulations states that:

1.  Republic Act No. 9845, entitled “An Act to Improve Efficiency in the Delivery of Government Services to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefore” otherwise known as the “Anti-Red Tape Act of 2007″, reads, among other things, that:

           ”Section 6.   Citizen’s Charter – All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous places, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:

a.  the procedure to obtain a particular service;

b.  the person/s responsible for each step;

c.  the maximum time to conclude the process;

d.  the document/s to be presented by the customer, if necessary;

e.  the amount of fees, if necessary; and

f.  the procedure for filing complaints.”

2.  Moreover, the Implementing Rules and Regulations (IRR) of Republic Act No. 9485 provides, among other things, that:

“RULE III.  Re-Engineering of Systems and Procedures

Section 1.  Within one (1) year from effectivity of the Rules, each office or agency shall:

a.  Determine which processes or transactions constitute frontline service;

b.  Undertake reengineering of transaction systems and procedures, including time and motion studies, if necessary; and after compliance thereof;

c.  Set up their respective service standards to be known as the Citizen’s Charter.

Section 2.  The reengineering process shall include a review for the purposes of streamlining of the following:

a.  Steps in providing the service;

b.  Forms used;

c.  Requirements;

d. Processing time; and

e.  Fees and charges.

There shall be a review of the location of the offices providing frontline services and directional signs to facilitate transactions.

Processing of Appointments

PROCESSING OF APPOINTMENTS

 AVAILABILITY OF SERVICE:

         8:00AM – 5:00PM (Monday to Friday)

 

 WHO MAY AVAIL OF THE SERVICE?

         Teacher-Applicants

         Teachers

         Teachers who retired

         Resigned / Transferred

 

 REQUIREMENTS:

          Position Description Form

           Form 32 – Oath of Office

           Form 33

           Form 1 – SALN

           Report on First Day of Service

           Transcript of Records

           PRC License

           Report of Rating

           Form 212

           Form 211 with attachments (Chest X-ray, Urinalysis, Blood Test, Drug Test)

           Service Record (if any)

           NBI Clearance

 

 

HOW TO AVAIL OF THE SERVICE? 

 

 Step

Applicant/Client

Service Provider

Duration

Fee

Person-in-Charge

Location

1

Secure the necessary forms.

Provide the necessary forms

10mins

None

Christine Coronado

HRMO

Nenita Talagtag

Elementary

&

Secondary

Personnel Section

2

Fill up the necessary forms and submit the documents.

Receives and examines the completeness of the required documents.

1 hour

None

Personnel Section

3

Wait for further advice

Process documents for signature of appointing authority.

Advice client to wait for notice of First Day of Service.

1 hour

None

Personnel Section

End of Transaction

 

 

 

 

 

 

 

 

PROCESSING OF APPOINTMENTS FOR TEACHER APPLICANTS

 

 

Processing of Retirement

FILING OF RETIREMENT

 

REQUIREMENTS:

1. At least 15 years of service

2. At least 60 years of age

3. GSIS Retirement Form

4. Service Records

5. Latest Approved Appointment

6. Last Day of Service

7. Clearances ( School, Division, Ombudsman Clearance)

8. GSIS Policy Contract – Original copy

9. ATM Card

10. Latest Payslip

 

HOW TO AVAIL THE SERVICE ?

Step Applicant/Client Service Provider Duration Fee Person-in-Charge Location

1 Secure and fill up application forms. Provide the necessary forms. 10 mins None Christine T. Coronado

HRMO

 

 

Teresita Ferequito

Staff

Personnel Section

2 Submit fully filled-up application forms together with the requirements. Receives and examines the completeness of the requirements. 1 hour None

3 Wait for the validation and completeness of requirements. Advice clients to follow-up while processing the documents. 2 – 4 weeks None

End of Transaction

 

 

 

 

Request for Service Records

REQUEST FOR SERVICE RECORDS / SALARY CERTIFICATIONS

 

Step

Applicant/Client

Service Provider

Duration

Fee

Person – in – Charge

Location

1

Secure and fill up request form.

Give request slip to client.

1 min

None

Frederick B. Vallinas

Admin Officer V

Lilian C. Ababon

Designated Records Officer

Personnel Section

2

Submit fully filled-up request slip.

Prepare and print service records.

10 mins

None

Personnel Section

3

Clients wait while processing

Process documents for signature

1-3 days

None

Personnel Section

END OF TRANSACTIONS

Processing of ERF Application

PROCESSING OF ERF APPLICATION

Availability of Service: Monday – Friday 8:00AM – 5:00PM

Who May Avail of the Service?

Qualified Teaching Personnel

Requirements:

         Original Copy of T.O.R. (Graduate Studies) at least C.A.R with C.A.V.

         Certificate of Units Earned

         Service Record

         ERF Form

         Certificates of Trainings/Seminars attended

How to Avail of the Service:

Step

Step/Process

Service Provider

Duration

Fees

Person Responsible

Location

1

Secure Forms.

Provides forms to the client

2 mins

None

Christine T. Coronado

HRMO

Elizabeth Samson

Staff

Administrative Office

2

Submit fully filled-up form and other required documents.

Receives and checks the completeness of the documents

10 mins

None

Administrative Office

3

Wait for further notice

Evaluates documents and submits for signature to signing authority

None

Administrative Office

End of Service

Filing Leave of Absence

Filing of Terminal Leave

Process of Hiring and Deployment of Teachers

Selection, Promotion and Designation of Master Teachers

SELECTION, PROMOTION AND DESIGNATION OF MASTER TEACHERS

 

Who may avail of the Service?

 

  • Those who are actually teaching
  • Teachers providing special services with regular teaching load
  • Permanent teacher

 

Fees:  None

 

Requirements for Applicants:

 

Mater Teacher I

 

  1. Permanent Teacher
  2. Bachelor’s degree for  teacher or its equivalent
  3. Very satisfactory performance rating for the last 2 years
  4. At least 3 years experience
  5. 25 points in Leadership potential/demonstration teacher on the district level + 15 points in leadership potential

 

Master Teacher II

 

  1. Master Teacher I ( or ESP ) for at least 1 year
  2. Very satisfactory rating as MT or ESP I
  3. Bachelor’s Degree for Teachers on its equivalent as provided in the Magna Carta for Teachers plus Completion of Academic Requirement for MA
  4. 30 points in Leadership potential and achievement on the Division Level plus 20 points in Leadership and Potential provided the activities have not been credited in an early promotion

 

How to avail the Service?

 

Applicant/Client

Service Provider

Duration of Activity

Person In Charge

File application letter for the vacant position to the Office of Schools Division Superintendent.

 

 

 

 

 

 

 

 

 

 

 

Appear before the Division Sub-Committee to answer questions regarding the documents attached to the application

Examine the application letter and its supporting documents for their completeness and veracity; and endorse the same  to the next higher office

 

Examine/Verify the application and its supporting papers with the Sub-Committee who ranks the applicants on the basis of their documents

 

Evolve a listing of the applicants according to their rank and forward the same to the Division Personnel Selection Board (PSB).

 

Receive the application/s for Master Teacher; assess further the documents of the applicants and their ranks as endorsed by the District Office.

 

Recommend to the Appointing Authority the name of the most assessment made.

 

Make the final Recommendations for the Master Teachers to existing vacancy to the Regional Director.

Within 30 minutes

 

 

 

 

 

 

 

 

 

Within 1 day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Within 2 days

 

 

 

 

Within 1 day

Principal/Head Teacher

 

 

 

 

 

 

 

Public School District Supervisor

4 School Heads

 

 

 

 

 

 

 

 

 

(Division Personnel Selection Board)

 

 

 

 

 

Asst. Schools Division Superintendent

2 Educ. Supervisors

HRMO

 

 

Schools Division Superintendent

 

SELECTION, PROMOTION AND DESIGNATION OF SCHOOL HEADS

 

Who may avail the Service?

 

All qualified candidates from within and outside the division where the vacancy exists.

 

Fees: None

 

Requirement for Applicants:

 

For Teacher-In-Charge

 

  1. Three years teaching experience
  2. Pass the screening process to be conducted by the Division Office

 

For Principal I

 

  1. Pass a qualifying test (PET)
  2. Experience for at least 5 years in aggregate as Head Teacher, Teacher -In-Charge , Master Teacher and Teacher III
  3. Very satisfactory performance rating for the last rating period prior to the screening
  4. Outstanding accomplishments
  5. Specialized training

 

How to avail of the Service?

 

Applicant/Client

Service Provider

Duration of Activity

Person In Charge

File application letter for the vacant position with the supporting documents to the Schools Division Superintendent Review the application documents as to completeness and veracity; endorse the application to the District Office for action.

 

Receive the application/s with supporting documents.

 

Verify the authenticity and completeness of application and its documents.

 

Evaluate the paper of the candidates for vacant position.

 

Pre-evaluate the application with District Selection Committee and prepare the list of applicants according to rank.

 

Transmit the application and list of applicants to the Division Office

 

Verify the documents submitted to ensure that all requirements to the position are met and further screen the candidates and deliberate on their rank.

 

Recommend the most qualified applicant to the Appointing Authority.

 

Review the recommendation of PSB and recommend the appointment of the most qualified applicant to the Regional Director.

Within 30 minutes

 

 

 

 

 

Within 1 day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Within 2 days

 

 

 

 

 

 

 

 

 

 

 

Within 1 day

 

 

Principal/Teacher-In-Charge

 

 

 

 

 

Public School District Supervisor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Asst. Schools Division Superintendent

HRMO

Administrative Officer

 

 

 

 

 

 

 

 

Schools Division Superintendent

 

 

 

Recruitment, Evaluation, Selection and Appointment of Teachers

RECRUITMENT, EVALUATION, SELECTION AND APPOINTMENT OF TEACHER I POSITION IN PUBLIC ELEMENTARY AND SECONDARY SCHOOLS

 

Who may avail of the Service?

 

  • Applicants who hold a valid certificate of registration/professional license as a teacher from the Professional Regulation Commission (PRC) seeking to be appointed to a Teacher I position
  • Qualified applicant who is with a valid professional license issued by the Philippine Regulation Commission and who meets the requirements of the evaluation selection applied by a School Division
  • Bonafide resident of a particular barangay, municipality, city or province for at least six months who declared himself/herself as a resident of a particular barangay, municipality, city, or province in the Personal Data Sheet
  • List of candidates who obtained an overall score of fifty (50) points and above based on the criteria provided in the hiring guidelines during the evaluation and screening by a School Division

 

Fees:  None

 

Schedule of Availability of Service:

 

January 15 to March 15                     -  Filing of application

March   16 – 31                                    -  Interview of applicants

April        1 – 15                                    -  Ranking of applicants

April      16 – 30                                    -  Submission of Rank list to the Schools Division Superintendent

 

Requirement for Applicants:

 

  1. Applicant letter
  2. CSC Form 212 (revised 2005) in 2 copies with the latest 2×2 ID picture
  3. Certified photocopy of the PRC Certificate of Registration/License
  4. Certified photocopy of ratings obtained in the Licensure Examination for Teachers
  5. Certified copies of Transcript of Records for baccalaureate course
  6. Copies of the service record, performance rating and school clearance for those with teaching experience
  7. Certificates of specialized training, if any

 

How to avail of the Service?

 

Applicant/Client

Service Provider

Duration of Activity

Person In Charge

Submit a written application with the required documents to the nearest elementary or secondary school head
  1. Receive application and verify submitted as to the completeness and authenticity.

 

  1. Submit the list of applicants together with their pertinent documents to the Division Sub-Committee.

 

 

 

 

  1. Receive the list of applicants with the corresponding documents.

 

 

  1. Review documents submitted for completeness, accuracy, authenticity and veracity.

 

 

 

Within 10 minutes

 

 

 

 

 

 

 

 

 

 

 

Within 10 minutes

 

 

 

 

Within 1 day

  1. Elementary
  • § School Head – Chair
  • § 4 Master Teachers/Best Performing Teacher-Members

 

  1. Secondary
  • § School Head –Chair
  • § Department Head concerned
  • § 3 Teachers

from the different

learning areas-Members

  • Public School District Supervisor/Coordinating Principal of the District

-Chair

 

  • 4 School Heads-Members

 

 
  1. Evaluate applicants on Education, Teaching Experience, LET/PBET Rating, Experiential Learning Course and Specialized Training Skills.

 

  1. Conduct interview

 

  1. Observe and rate demonstration teaching of applicants

 

  1. Administer the English Proficiency Test.

 

  1. Consolidate individual ratings and submit the initial rank list of qualified applicants to the Division Selection Committee

 

10. Prepare the written English Proficiency Test.

 

11.Review and consolidate the results of the individual rating of applicants – 1 for elementary and another for secondary level by subject area showing scores they obtained in all the criteria for evaluation.

 

12. Prepare a division – wide rank list, one for elementary and one for secondary.

 

13.Prepare the Register of Qualified Applicants (RQA) who obtained total score of fifty (50) points or above by school district for elementary and by school for secondary level, by subject area.

 

14.Submit the complete results of the evaluation of applicants and records of deliberation to the SDS

 

15.Post the complete results in at least three (3) conspicuous places in the Division for RDAs for secondary school/school district

 

16.Appoint from the qualified applicants recommended by the School Selection Committee in the school/ district where the vacancy exists consistent with the RA 8190 (Localization Law and other pertinent laws, rules and regulations)

 

17.Provide every elementary and secondary school and the Regional Director with the copies of the RQA for posting in their area of jurisdiction.

 

18.Furnish the Local Government Unit (LGU) to encourage the hiring of licensed teachers to locally funded items.

Within 1 day

 

 

 

 

 

 

Within 1 hour

 

 

Within 1 day

 

 

Within 2 hours

 

 

Within 2 days

 

 

 

 

 

Within 6 hours

 

 

Within 3 days

 

 

 

 

 

 

 

 

Within 2 days

 

 

 

Within 2 days

 

 

 

 

 

 

 

Within 1 day

 

 

 

 

Within 30 minutes

 

 

 

 

 

 

Within 2 days

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Within 2 days

 

 

 

 

 

 

 

 

 

 

 

 

 

Elementary Level

  • Asst. Schools Division Superintendent – Chair
  • 2 EPS I – Members
  • President of PESPA (Division Chapter)
  • President of the Teachers Association (Div. Level)

 

 

 

 

Secondary Level

  • Asst. Schools Division Superintendent – Chair
  • 2 EPS I – Members
  • President of PAPSSA (Division Chapter)
  • President of the Teachers Association (Div. Level)

 

Personnel in-charge of Personnel Action (Secretariat Service and keeps records of proceedings of deliberation)

 

 

 

 

 

 

 

 

 

 

 

 

 

Schools Division Superintendent

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Schools Division Superintendent

 

 

PROVISION ON PAYMENT OF SALARIES AND OTHER EMOLUMENTS OF TEACHERS AND EMPLOYEES

Requirements:                                                             None

 

Service Schedule:                                                        Monday to Friday

8:00 AM – 5:00 PM

 

How to Avail of the Service?

 

 

Applicant/Client

Service Provider

Duration of Activity

Persons in Charge

Receive the vouchers for the fund within 10 minutes

Cashier

Transfer of Salaries
Prepare the fund transfer of salaries and the ACIC 3 hours
Signing by concerned officials within an hour

Cashier/SDS

Prepare the deposit slip within 20 minutes

Cashier

Deposit the fund transfer within 2 hours
Submit the fund transfer to RO within 1 hours
Get the Treasury Warrant from RO within 1 day
Sign the Payroll Release the Treasury Warrant 3 days

 

 

PROVISION ON PAYMENT OF TRAVEL EXPENSES

 

 

Requirements:                                                     None

 

Service Schedule:                                                Monday to Friday

8:00 AM – 5:00 PM

 

How to Avail of the Services?

 

Applicant/Client

Service Provider

Duration of Activity

Persons in Charge

Receive the vouchers with complete supporting documents from the Accounting within 10 minutes

Cashier

Review / scrutinize documents submitted within 30 minutes
Prepare the check of the voucherand the ACIC within 30 minutes
Signing by concerned officials within 2 hours

Cashier/SDS

Submit the ACIC to the bank within 1 hours

Cashier

Sign the Vouchers Release the check to the payee. within 1 hours

FILING OF COMPLAINTS / APPEALS / MOTIONS FOR RECONSIDERATION

 

Schedule of availability of service:

Monday – Friday

8:00 AM – 5:00 PM

No noon break

 

Who May avail of the service?

Any person may file an administrative an administrative complaint against non-teaching personnel of the schools and of the Division Office.

 

What are the requirements?

 

Filing of Complaint

 

Full name and address of the complainant
Full name and address of the person complained of, as well as his position and office in the Department of Education
A narration of the relevant and materials facts which show the acts or omissions as allegedly committed by the person
Certified true copies of documentary evidence and affidavits of his witness, if any
Certificate of Non-Forum Shopping
Complaints shall be under oath

 

 

Filing of Appeals

Notice of Appeal
Appeal Memorandum (3 copies)
Proof of payment of the Appeal fee
 

Filing of Motions for Reconsideration

 

Motion of Reconsideration

 

Duration:

 

Filing cases –                                             10 mins
Filing of Appeal –                                        10 mins
Filing of Motion for Reconsideration –        10 mins
 

How to avail of the service?

 

Filing of Cases

Step

Applicant/Client

Service Provider

Duration of Activity (Under Normal Circumstances)

Person in Charge

Fees

Form

1

File the complaint along with the requirements at the office of the Schools Division Superintendent. Receive the complaint and other documents, if any

3 minutes

Office Staff

2

Pay to the cashier Process payment and issue Official Receipt (O.R.)

2 minutes

Cashier

P300.00

3

Return to the receiving Office. Present O.R. and Proof of payment of payment. Receive Proof of payment and the documents/complaint

1 minute

Office Staff

4

Receive the receiving copy of the documents/complaint Issue the receiving copy to the client

1 minute

Office Staff

 

Filing of Appeals

 

Step

Applicant/Client

Service Provider

Duration of Activity (Under Normal Circumstances)

Person in Charge

Fees

Form

1

File the Appeal along with the requirements at the office of the Schools Division Superintendent. Receive the notice of appeal/appeal memorandum and other documents, if any, and require the client to pay the filing fee.

10 minutes

Office Staff

2

Pay to the cashier Process payment and issue Official Receipt (O.R.)

2 minutes

Cashier

P300.00

3

Return to the receiving Office. Present O.R. Receive Proof of Payment and the appeal.

1 minute

Office Staff

4

Receive the receiving copy of the appeal. Issue the receiving copy to the client.

1 minute

Office Staff

 

Filing of Motions for Reconsideration

 

Step

Applicant/Client

Service Provider

Duration of Activity (Under Normal Circumstances)

Person in Charge

Fees

Form

1

File the motion for reconsideration at the office of the schools Division Superintendent. Receive the motion for reconsideration and issue the receiving copy to the client.

10 minutes

Office Staff

none